What's your response time for Massapequa emergencies?+
For active leaks or storm damage, we prioritize Massapequa calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Massapequa.
How does your pricing work?+
We give every Massapequa customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in Massapequa, NY?+
Yes โ Big Toms Roofing is fully licensed to perform Roof Installation in NY, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away โ we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Do you handle insurance paperwork?+
Yes โ we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Massapequa customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What roofing materials do you install?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Is your workmanship guaranteed?+
Every Roof Installation job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout Massapequa with a written report and photos โ useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside Massapequa too?+
We serve Massapequa and the surrounding communities throughout Massapequa, NY โ see the coverage section below for the specific zip codes and nearby cities we handle regularly.
